Privacy Policy

Last Updated: January 2026

1. Introduction

primehaul ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Service.

2. Information We Collect

Account Information: When you register, we collect your company name, email address, phone number, and payment information.

Customer Data: When your customers submit quote requests, we collect their contact information, addresses, property details, and photos of their belongings.

Usage Data: We collect information about how you use the Service, including login times, features used, and system performance data.

Technical Data: We automatically collect IP addresses, browser types, device information, and cookie data.

3. How We Use Your Information

We use collected information to:

Provide and maintain the Service
Process customer quote requests using AI analysis
Send notifications about quotes and system updates
Process payments and prevent fraud
Improve our AI models and Service features
Provide customer support
Comply with legal obligations

4. Data Ownership

Your Data: You own all customer data submitted through your surveys. We do not use your customer data for purposes outside of providing the Service to you.

AI Training: We may use anonymized, aggregated data to improve our AI models. Individual customer data is never used without explicit consent.

5. Data Sharing and Third Parties

We do not sell your data. We share data only with:

Service Providers: OpenAI (AI processing), Stripe (payments), Twilio (SMS), hosting providers
Legal Requirements: When required by law or to protect our rights
Business Transfers: In the event of a merger or acquisition

6. Data Security

We implement industry-standard security measures:

All data encrypted in transit (TLS/SSL)
Encrypted data storage
Regular security audits
Secure access controls and authentication
UK-based servers with GDPR compliance

7. Data Retention

We retain your data for as long as your account is active. After cancellation, we retain data for 90 days for recovery purposes, then permanently delete it unless required by law to retain it longer.

8. Your Rights (GDPR)

Under UK GDPR, you have the right to:

Access: Request a copy of your data
Rectification: Correct inaccurate data
Erasure: Request deletion of your data
Portability: Export your data in a standard format
Objection: Object to certain data processing
Restriction: Restrict how we process your data

To exercise these rights, contact privacy@primehaul.co.uk.

9. Cookies

We use essential cookies for authentication and session management. We do not use tracking or advertising cookies.

10. Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect data from children.

11. International Data Transfers

Data is primarily stored on UK servers. When using third-party services (e.g., OpenAI), data may be transferred internationally with appropriate safeguards in place.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service.

13. Contact Us

For privacy-related questions or to exercise your rights, contact:

Email: privacy@primehaul.co.uk
Data Controller: primehaul